Frequently Asked Questions

 

how do i schedule a lesson?

You can expect to hear from Claire via e-mail within 24 hours upon signing up with our academy.  In fact, you can always reach out to Claire concerning your lessons(s).

what is the age range of students you accept?

CDL Online Academy accept students as young as 6 years old with parental involvement and up.  If your child is under 6 and you think he or she is a good candidate for online lessons, I'd be happy to teach them if you can sit in on our lessons.  

Adults, it is never too late to start achieving your musical ambitions.  With a little time and energy, anyone can learn to play an instrument.  Try it out, I think you'll be glad you did!

How involved are parents expected to be?

Please read the Parents, Start Here page to understand better what we recommend. The Academy requires parents to be present for 6-12 year olds first lesson or free meeting.  Parents of 6-8 are encouraged to be present for all lessons, but not required.  Parents of all ages are welcome to sit in with student.

What about rescheduling and make up lessons?

Please give as much notice as possible if your lesson needs to be canceled or rescheduled.   I understand that emergencies and illness do occur and I'll do my best to give you a make up lesson. Due to a growing list of students and my ever evolving schedule, I'll do everything in my power to reschedule a make up lesson for you, but I am not obligated to do so. *Canceling a lesson with out giving me time to adjust my schedule creates problems for business and scheduling, so if I do not get at least 12 hours notice you will be charged for your lesson and I do not guarantee a make up or rescheduled lesson.  This is a time sensitive business and you pay for the time slot agreed upon so I hope you understand.

 

can i get a refund

 

There are no refunds. If you are interested in a trial lesson, you are encouraged to sign up for a free 15 minute initial lesson by filling out this form or signing up for a single lesson and you'll be contacted within 24 hours. Email clairedeluneacademy@gmail.com if an issue ever occurs, but I am confident you will have a great experience with Claire de Lune Online Academy.